Email and chat support
Respond using your knowledge base and approved guidance. Categorize requests, capture context and flag issues that need a specialist or manager.
Philippines-based professionals
Customer Support Virtual Assistants
Give customers a clear next step and your team a reliable handoff.
Customer support works best when the person answering understands your product, tone and escalation rules. Narra Remote helps scope and match Philippines-based support professionals around your channels and customer needs.
What your assistant could take on
Phone and onboarding support
Define the conversations and onboarding steps the role should own. Match for the communication skills and schedule required, and agree on call handling and handoff expectations.
Customer records and feedback
Keep CRM or helpdesk records current, document recurring questions and summarize unresolved issues. Turn repeated customer questions into suggestions for clearer support resources.
Build a useful hiring brief
Share your support channels, ticket volumes, common questions and examples of your preferred tone. Define response-time goals, refund or account-change permissions, and the point at which an issue must be escalated.
An example first-week brief: learn the knowledge base, review sample tickets and handle a limited queue with supervisor feedback.
Can I request U.S. business-hours coverage?
Include your time zone and required shift in the inquiry. Schedule fit is part of matching and must be confirmed with candidates. Do not assume overnight, weekend or 24/7 coverage is included.
Matching around your team
We start with your work, tools, experience requirements and communication style, then source and screen for the role. Review a focused shortlist, interview candidates and agree on expectations before onboarding. See the matching process.
For U.S. or other international working hours, tell us the exact time zone and live overlap you need. Candidate availability and any seasonal schedule changes are confirmed during matching.